COVID-19 (Coronavirus) Update
We thank you from the bottom of our hearts for your continued support and understanding.
We currently have a closed-door policy whereby patients can be seen by appointment only.
We are delighted and proud to announce that we have installed Air Purification Systems in the form of Radic8 Viruskiller. You may notice the additional technology above your head in your dental chair with the name “Viruskiller” on it! It does exactly that and purifies the room continuously to help stop the spread of viruses as well as removing chemicals in the air and helps eradicate triggers for hay fever! The patented, core technology reduces airborne and droplet virus exposure and has been tested against Coronavirus DF2, Adenovirus, Influenza Virus and Poliovirus with a 99.99999% kill rate. We also have a unit in the reception area too, just look for the blue light! We have invested in sneeze screens, high tech Swiss air filtration systems throughout the practice, air monitoring equipment and foggers to make the whole environment safer and healthier for all our staff, our patients, as well as enhanced Covid-19 protection for our clinicians, nurses and receptionists in line with current recommendations and evidence for our clinical procedures; this is to keep you and us safe.
We will also be following an updated attendance policy in line with legislation and guidance to maintain social distancing and in cases where this would be impossible. We will be in touch with patients who have experienced a dental problem during lock down who are on our priority list, however, if you feel that you require urgent dental treatment, please do contact us in the first instance.
If we feel that you are at risk of having possibly been infected with COVID-19, even if you are asymptomatic, we will respectfully request you to delay booking any appointments with us for at least one month. In addition, we are now providing an ‘Antibody Covid-19 Test’ as an additional service. This would be performed from you car in our car park if you think you are infected. Please contact us for further information.
A few things have changed for your future dental appointments and we would like to explain them to you below:
Please try and use the toilet at home before your appointment and refrain from using the toilet at the practice if at all possible. We do understand however, in the case of an emergency this is not always possible.
All steps will be confirmed via text, email and explained on the telephone as well as explained to you on arrival to make sure you understand what is required.
Do let us know if you are concerned or if you are confused with our new system. We ask for you to please be patient with our team throughout these challenging times and we thank you from the bottom of our hearts for your continued support and understanding.
Please remember, If you are an existing or new patient and require an appointment or simply need help or advice, please contact the practice on 01264301301.
Stay safe,
from Julian and all of your dental team at New Street Dental Care
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We are here to cater to all of your dental needs, no matter your age! We want you to have the best dental experience possible and we are here to give that to you.
We understand choosing a dental team is an intensely personal and important part of modern life for you. Our family run practice with a team of exceptional staff will take care of your dentistry, by working with you in understanding how to look after your teeth and being able to offer the right advice and guidance to ensure your teeth are given the best protection possible.
For exceptional service and dentistry to make you smile, we pride ourselves on being different and caring! At New Street Dental Care, we can provide you with routine preventative dental care as well as cosmetic treatments to enhance your teeth or add some gleam to your smile. Just ask us as we want to help you with any questions or concerns you may have. We promise you there is no need to feel embarrassed and we will never make you feel uncomfortable.
Come in and give us a try!
Over 1000 people from Andover and further afield trust us, why not trust us too?
Our enhanced Covid-19 protection fee is something we are charging as a separate charge. Should the need for the extra PPE no longer be essential, we can then easily remove this extra cost, which we would rather do than increase the prices of all our services due to this new legislation.
We are charging £7.50 (per appointment) in addition to your treatment to cover the extra PPE. This fee covers products for staff whom previously to the pandemic, did not wear it and your nurses and clinicians who are now wearing more than they once did, to keep us all safe. It also includes hand sanitizers, card reader protection film and additional time for essential Covid-19 screening telephone calls and paperwork etc and sadly the additional cost of disposal.
Unfortunately, and more worryingly, our environment is again suffering due to the extra strain from its manufacture and waste.
We have also invested in sneeze screens, high-tech air filtration systems and sensitive air monitoring equipment, which is not included in the PPE fees.
We hope you will appreciate that we need all these elements in place to ensure you and our staff are safe, so we can continue to provide your dental care and help stop the spread of this horrible virus.
We thank you for your understanding at this time.
Some of the procedures and technology in place to protect you and us.
